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CUSTOMER SUPPORT

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BUSINESS TRAVEL

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TECHNOLOGY STACK

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Well Trained Chauffeurs

Our well trained Chauffeurs provides superior, friendly, efficient service during your ...

DUTY OF CARE

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Extra Safety via GPS

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4.9
Thanks once again for the prompt service,timely reminders,good prices and most of all the courteous staff.You are a top notch organization and are a pleasure to deal with.read more
Deborah K.
17:25 17 Nov 19
Have been using Matrix for 10 or so years. Always on time, always friendly drivers. Offers discounts regularly. I plan to continue using them.read more
Debi C
23:03 15 Nov 19
As always, Matrix was on time, reliable and the driver was very pleasant.Thank you.
Barbara S.
19:00 13 Nov 19
Matrix is great. They are always on time or early. Clean cars friendly helpful drivers. Plenty of status notifications. Tipping handled by office using card on file. Easy to make reservations using mobile app.read more
Deborah B.
17:55 09 Nov 19
Smooth and efficient. Friendly and professional driver.
Steven O.
01:34 07 Nov 19
The SUV was new and clean. The driver was excellent. He was professional and courteous.
Vincent C.
01:35 04 Nov 19
Driver was prompt and courteous. Very pleasant ride. Clean car.
Ken K.
13:46 01 Nov 19
The driver was very friendly. He contacted me when I landed and told me where to meet him. I will definitely use them again when I travel. Great experience!!read more
karen J.
14:01 31 Oct 19
Courteous and prompt service. Will use it in the future.
I-Chen H.
23:17 30 Oct 19
I had a return flight landing in LAG. Car service was waiting for me, direct drive home. Driver was very professional and courteous. I would recommend this company for service. Price was competitive with other companies. Car was clean inside and out.read more
Phyllis C.
16:44 27 Oct 19
We recently used Matrix limos for round trip journeys to JFK airport and couldn't be more pleased. Both drivers arrived at the specified time and kept us posted on the meeting place, etc. The drivers names, licence plate # and type of car they ere driving was also texted. We recommend Matrix Limos and definitely will use them in the future.read more
Susan D.
14:10 23 Oct 19
Came in early from LAX but driver picked me up soon. Car and driver were very pleasant
Roland D.
15:19 22 Oct 19
Smooth pickup from return trip. Driver early, waiting for me when I got there. Everything went very well and I will be calling Matrix Limousines next time I need a ride to and/or from the airport.read more
Louise P.
21:07 18 Oct 19
I did not mean to click on did not met expectations. The serviceprovided by your driver last night was excellent.read more
Grant U.
14:05 08 Oct 19
Excellent experience this morning going to airport. My driver Kareem was outstanding, friendly and courteous. He was waiting for me when I got outside. I feel very comfortable knowing that a Matrix limousine representative will be waiting for me when I return from my trip. They are an excellent company, followed through and I look forward to using them for future needs!read more
Louise P.
15:19 28 Sep 19
Driver was great at finding a shortcut to the Whitestone Bridge during Friday rush hour trip to JFK.
Karla F.
23:33 27 Sep 19
Other than LaGuardia having no convenient place to be picked, the ride was extremely easy. The driver was on time and easy to find after hiking to the pickup area.read more
Arthur G.
02:52 24 Sep 19
Good experience, arrived on time, took me to my destination quickly and directly.
Greg M.
16:53 16 Sep 19
Very reliable ,the drives are very pleasant, clean cars ,definitely recommend
anna S.
18:28 10 Sep 19
Driver arrived 5 minutes early. A smooth, quick, easy drive to the airport, and at a reasonable rate.read more
David T.
20:17 08 Sep 19
Thanks for a quick and effortless ride in total comfort! Osamah made it through heavy traffic and downpours with time to spare.read more
Steven P.
21:41 02 Sep 19
All good. Driver showed up on time, drove safely, asked for our climate comfort, and music preferences. No problems - easy interaction. Got us to JFK with no issues. I’d use them again.read more
Janel C.
21:26 21 Aug 19
2 trips from LGA to Westchester and back. Both drivers were courteous and on time. I had a text waiting when I landed. I didn't handle payment so I can't speak to that, but everything else was easy. Recommended.read more
Lori K.
21:08 19 Aug 19
On time. Mustafa the driver was great. Highly recommended.
s H.
12:19 08 Aug 19
We just came back from our vacation on Saturday night. Our experience with Matrix was amazing from placing the order, the pick up to the return trip. They kept in touch with us by email to confirm both the PU and return. We were pleasantly surprised as we had been using another local car service for over 25 years and were recently left at airport with no ride home. We gave them another chance and they left us stranded again. We saw the advertising for Matrix and gave them a call. So happy we did!!!!!!!!!The Matrix drivers were professional and extremely helpful. They were a pleasure. Nice to have a reliable company we can count on!!!read more
Rosario T.
00:46 06 Aug 19
The driver was on time and delivered me safely. Vehicle was clean and a nice ride to my hotel.
Glenda V.
16:51 05 Aug 19
Osamah was timely, professional, and made our trip very enjoyable.
Jennifer R.
12:03 03 Aug 19
I used Matrix for my trip to Laguardia and my return several days later.Both drivers were courteous, professional and pleasant.Good job. Thank you!!!read more
kay C.
00:52 16 Jul 19
The drivers were friendly and got us where we needed to go in plenty of time. Our outgoing flight was changed to an earlier time and we got to the airport with plenty of time to spare.read more
ICECREAMAN1701
23:05 08 Jul 19
Car was clean and quiet. Driver was on time, courteous and friendly. Trip was uneventful and quick. All in all a very positive experience.read more
Bob F.
14:09 07 Jul 19
Great experience. Driver showed up on time, drove safely and arrived on time in spite of traffic. Same for coming home. The driver was there, waiting for me and got me home safely, and in a reasonable time in spite of an accident blocking two lanes. He took an alternate route. Will use them again.read more
Robert T.
16:50 06 Jul 19
Friendly and courteous service. Driver arrived on time, pleasant ride.
C. B.
21:28 01 Jul 19
Very professional, confirmation email, on time and clean car! Also, after we got out our driver found a passport in the car and immediately brought it to us! Thank you, Mohammad!read more
Patricia B.
11:30 01 Jul 19
Driver was on time and very professional. The only negative was that the car smelled somewhat unpleasant.read more
Morris G.
20:11 19 Jun 19
Contact was made before pickups with descriptions of driver car and contact tel of drivers. Drivers were on time, and helpful with luggage. Cars were clean and comfortable. Great experience, would recommend to anyone.read more
Carlene B.
05:10 16 Jun 19
Usually arrive on time and get me home or to the airport without any fuss. Great service.
Regency Park Owners C.
21:15 15 Jun 19
Excellent driver, excellent service. Always early, on time and very courteous. I highly recommend this company.read more
Ola N.
16:22 12 Jun 19
I always use Matrix when I go to the airport simply because they are reliable. I KNOW they will pick me up at the designated time. As an added plus, the drivers are friendly.read more
Linda C.
11:37 10 Jun 19
On time, pleasant, comfortable. Everything was good.
peter S.
17:37 07 Jun 19
Driver was prompt, courteous, and cordial. We're very pleased with the reliable service from Matrix Limos.read more
Thomas K.
12:06 06 Jun 19
Great service from my driver last night. Better than ever. Polite, friendly and creative when it came to dealing with horrible traffic due to an accident.read more
Peggy M.
12:36 01 Jun 19
Always excellent service!! Our international flight was delayed today & driver stayed & waited. Very nice man, great driver, & got us home safely as always. Have been using Matrix for years & never had a problem!!read more
anthony S.
23:50 25 May 19
Excellent experience. Driver on time and extremely courteous. Were to fulfill need on very short notice,read more
Peter B.
17:22 24 May 19
The driver, Mohammad, was very courteous and was ahead of time for pickup. Also, he got me to the station safely and ahead of my departure. Yes, I will be calling upon you for transportation as I need it for the train station or airport. Thanks again for your high quality of customer service.read more
Peggy K.
15:03 24 May 19
On-time, professional and very reliable. Highly recommend Matrix!
Joann Van V.
02:11 24 May 19
Excellent service. Drivers very professional. On time and excellent communication via email and text. Only negative is that the price seemed high for trip to Westchester Airport when compared to price for trips to NYC airports as is much shorter trip and less heavily trafficked.read more
Susan B.
02:06 24 May 19
The whole process was easy, company is reliable and on time. The limo was for my sons prom and the driver was friendly and pleasant. They were able to accommodate my request, and i thank them for that.read more
Divina V.
18:09 22 May 19
happy customer. Driver arrived early. hustled to and from airport (safely).
eric H.
02:02 21 May 19
Driver showed up on time in a clean, smoke free car, was friendly, helpful and polite. Exactly as promised! And got us to the airport without amy stress!read more
Gayle Taylor W.
00:04 20 May 19
Best service ever. Driver was so professionaland courteous . Best driver I ever had !
Arlene W.
19:21 19 May 19
Driver was very friendly and helpful. I had left my wallet in the car, he found it and returned it to me.read more
Quentin F.
15:31 12 May 19
Driver was waiting for us at the airport. Vehicle was new and clean. A++ experience
Kevin G.
00:42 07 May 19
On time, helpful, courteous.Thanks and of course will use again.
marty M.
15:35 03 May 19
Very good experience with Matrix on both of our recent trips
Nelson S.
18:22 25 Apr 19
My driver was punctual and a pleasant, safe driver.
laura D.
17:09 20 Apr 19
This is a wonderful company. They were prompt, courteous and affordable. I would definitely use them again.read more
Cynthia R.
19:12 15 Apr 19
Driver ranan picked us up on time, even though it was LaGuardia airport with multiple construction closures. The vehicle was neat clean the driver was extremely polite and accommodating and drove extremely safe.read more
Michelle M.
13:33 15 Apr 19
Service could not have been better. Our driver was prompt ( actually a little early) and courteous. The agent on the phone was extremely helpful as well. I would not hesitate to recommend Matrix to anyone.read more
Maria C.
09:18 14 Apr 19
  • GPS tracking on all vehicles
  • All chauffeurs have full background screenings.
  • Automated and live alerts when your driver arrives at your pick up location.
  • Car seat installment trained chauffeurs. For infant, toddler and booster seats.
  • Optional meet and greet for airport pickups to help with luggage.

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