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Our customers are always right

4.8
Based on 180 reviews
4.9
Based on 86 reviews
The company is excellent. I call and make a reservation and it’s done they send me a breakdown bill by email. They also send me a confirmation of trip , time , date, pickup & drop off location. The drivers are excellent, very polite., they always greet you , Will get out and handle your luggage , open the door for you. Just great service. !!!!read more
Marie B.
14:39 10 Dec 19
On time, clean cars, good website.
Judy Lebowitz R.
12:43 06 Dec 19
We have used Matrix for about 10 years now and the service has been quite excellent for a while now. Friendly drivers, clean nice cars and prompt service.read more
Peggy M.
01:31 04 Dec 19
Great service from my driver last night. Better than ever. Polite, friendly and creative when it came to dealing with horrible traffic due to an accident.read more
Peggy M.
01:30 04 Dec 19
great service very professional
Mary M.
20:01 03 Dec 19
They picked up my teenage son after an evening at the theater in NYC. The driver was on site and in touch with us before the show let out - My son found the car quickly and easily and had a safe and easy ride home to Northern Westchester. I just booked trips with them for trips to and from the airport for winter break travel.read more
Deborah G.
09:51 03 Dec 19
Great prompt service! Driver was professional and friendly.
MARTINA E.
00:50 03 Dec 19
Unfortunately the driver had to wait 2 hours for the ship to be cleared. Unlike me he showed an incredible amount of patience. We communicated with our cell phones. Finally he found me and my bags and I was home in about 45 minutes.read more
Mary B.
20:23 02 Dec 19
I just sent my niece to the airport yesterday in a Matrix Car, she had a great experience. The driver arrived a few minutes early and let us know he was here, got her to the airport efficiently, and was very professional. I also appreciate that they give advice as to when to leave depending on the time of day and the departure of your flight. And you always know what you’re paying, whatever the traffic.read more
Laura B.
19:46 27 Nov 19
Driver was prompt and courteous
Ron R.
20:32 26 Nov 19
I've used Matrix for years mainly for rides to and from airports. I highly recommend the company and the drivers. They are prompt, reliable, and very professional.read more
Vicky N.
02:31 24 Nov 19
Very prompt, reliable, and excellent drivers.
Vicky N.
02:29 24 Nov 19
Our driver, Sami, is wonderful. Always cheerful and gets us where we have to go on time. Matrix is very reliable.
Bruce Michael F.
17:32 23 Nov 19
My driver was very professional. He was dressed to impress and on time. The car was clean and comfortable. He even brought a bottle of water for me on my ride. He was very thoughtful. If you send this driver again I will always travel with your company Matrix Limos because I felt very safe with him. Thank you 😊.read more
melsmith426
16:56 22 Nov 19
My driver was on-time and very professional. I enjoyed our conversation on the way to the airport. He was very knowledgeable about the airport and route to avoid traffic. Thank you for being curious and polite. I felt very safe.read more
Pattie W.
23:26 17 Nov 19
Thanks once again for the prompt service,timely reminders,good prices and most of all the courteous staff.You are a top notch organization and are a pleasure to deal with.read more
Deborah K.
17:25 17 Nov 19
Have been using Matrix for 10 or so years. Always on time, always friendly drivers. Offers discounts regularly. I plan to continue using them.
Debi C
23:03 15 Nov 19
Matrix is super reliable and reasonably priced!
CFR E.
23:11 09 Nov 19
Matrix is great. They are always on time or early. Clean cars friendly helpful drivers. Plenty of status notifications. Tipping handled by office using card on file. Easy to make reservations using mobile app.read more
Deborah B.
17:55 09 Nov 19
Smooth and efficient. Friendly and professional driver.
Steven O.
01:34 07 Nov 19
Mohammed is excellent driver. Many thanks!
Regina R.
14:48 05 Nov 19
I always travel with Matrix to and from the airport. Their drivers are reliable and personable. The company is flexible. I can make last minute changes and there’s never a problem.read more
Robin B.
13:42 05 Nov 19
The SUV was new and clean. The driver was excellent. He was professional and courteous.
Vincent C.
01:35 04 Nov 19
My experience with Matrix was fantastic. Zia my driver was so very nice. He was on time, his vehicle was very clean , I felt safe. He and I had a delightful conversation and he drove very well and carefully. We arrived at my destination without any problems. I highly recommend this company. I will ask for Zia again.read more
Autera Isabella M.
17:13 02 Nov 19
Driver was prompt and courteous. Very pleasant ride. Clean car.
Ken K.
13:46 01 Nov 19
All worked well. Nice driver.Thanks.
Robert van der W.
19:48 31 Oct 19
The driver was very friendly. He contacted me when I landed and told me where to meet him. I will definitely use them again when I travel. Great experience!!read more
karen J.
14:01 31 Oct 19
I had a return flight landing in LAG. Car service was waiting for me, direct drive home. Driver was very professional and courteous. I would recommend this company for service. Price was competitive with other companies. Car was clean inside and out.read more
Phyllis C.
16:44 27 Oct 19
We recently used Matrix limos for round trip journeys to JFK airport and couldn't be more pleased. Both drivers arrived at the specified time and kept us posted on the meeting place, etc. The drivers names, licence plate # and type of car they ere driving was also texted. We recommend Matrix Limos and definitely will use them in the future.read more
Susan D.
14:10 23 Oct 19
Came in early from LAX but driver picked me up soon. Car and driver were very pleasant
Roland D.
15:19 22 Oct 19
Smooth pickup from return trip. Driver early, waiting for me when I got there. Everything went very well and I will be calling Matrix Limousines next time I need a ride to and/or from the airport.read more
Louise P.
21:07 18 Oct 19
Service was on time, vehicles are clean and ride was smooth. All good. Great way to start a trip
Bernadette Harrison H.
12:58 17 Oct 19
Great service. Thanks Will continue to use.
Paul P.
21:52 11 Oct 19
Matrix is very reliable. Their drivers always show up on time and their cars are immaculately maintained. Additionally their prices are very reasonable for the fine quality of service.read more
Elaine S.
10:45 11 Oct 19
My husband and I used Matrix Limos when we were leaving for our vacation and upon our return. I want to thank Matrix Limos for the punctuality, professionalism and courtesy the driver displayed during our transportation and the comfort with which it was all done. We will be using them again in the future because they provide a worry- and stress–free experience, and we strongly recommend their services.read more
Yvonne I.
18:20 09 Oct 19
Always great service provided by Matrix drivers.
Della S.
18:01 08 Oct 19
I did not mean to click on did not met expectations. The serviceprovided by your driver last night was excellent.
Grant U.
14:05 08 Oct 19
Prompt professional courteous driver drove in reasonable manner quick to pick up and drop off bags
Ed K.
16:23 04 Oct 19
I had an early morning pick up. The driver was on time and very pleasant. Car was clean and the trip was smooth!
Jil G.
10:50 04 Oct 19
Quick, friendly and very reasonable prices
Jeanne M.
15:41 29 Sep 19
Excellent experience this morning going to airport. My driver Kareem was outstanding, friendly and courteous. He was waiting for me when I got outside. I feel very comfortable knowing that a Matrix limousine representative will be waiting for me when I return from my trip. They are an excellent company, followed through and I look forward to using them for future needs!read more
Louise P.
15:19 28 Sep 19
George was very good arrived timely and kept us advised where he was . Coordinated exact pickup spot at busy airport terminal. Car clean and he was helpful with the luggageread more
Philip S.
12:55 28 Sep 19
We were very pleased with the car service to JFK airport and back. They were prompt and courteous and we will definitely use them in the future!
Mary L.
10:47 28 Sep 19
Driver was great at finding a shortcut to the Whitestone Bridge during Friday rush hour trip to JFK.
Karla F.
23:33 27 Sep 19
Other than LaGuardia having no convenient place to be picked, the ride was extremely easy. The driver was on time and easy to find after hiking to the pickup area.read more
Arthur G.
02:52 24 Sep 19
Always a fast, clean, and professional drive when Matrix is behind the wheel!
James M.
20:17 20 Sep 19
On time and overall a great service!
Patrick T.
21:29 17 Sep 19
Good experience, arrived on time, took me to my destination quickly and directly.
Greg M.
16:53 16 Sep 19
Very reliable ,the drives are very pleasant, clean cars ,definitely recommend
anna S.
18:28 10 Sep 19
Driver arrived 5 minutes early. A smooth, quick, easy drive to the airport, and at a reasonable rate.
David T.
20:17 08 Sep 19
Always a good experience. Clean cars, courteous drivers who know how to get you there and back. No stress! Highly recommended.
Arlene R.
11:59 08 Sep 19
On time polite clean car. Always have a positive experience.
Judy M.
18:05 07 Sep 19
Thanks for a quick and effortless ride in total comfort! Osamah made it through heavy traffic and downpours with time to spare.
Steven P.
21:41 02 Sep 19
Fast, reliable and courteous. Will use them again
KATERINA G.
00:57 31 Aug 19
Matrix is always reliable and the drivers are respectful and courteous. They confirm appointments and return calls promptly.
Ilene Heller S.
12:51 27 Aug 19
Matrix is on time, cars are clean, drivers are personable and helpful. They are in constant contact with you before and after your scheduled pick up. I will recommend them.read more
Josephine Apugliese D.
12:37 26 Aug 19
I have been using Matrix for years because I know I can depend on them to be on time, have clean cars and respectful, friendly drivers.
Linda C.
19:56 25 Aug 19
Matrix is the only car service I will ever use. Reliable, courteous drivers and always on time. Found them years ago when another company called me at 3:30am cancelling my 5:30am pickup. Friend I was traveling with just happened to receive coupons in the mail and Matrix was one of them. We called them at 3:30am and car was there at 5:30am.This is customer service you will only find with Matrix. Can’t say enough good things! Loyal customerEileen Barrettread more
Eileen Robb B.
22:45 23 Aug 19
All good. Driver showed up on time, drove safely, asked for our climate comfort, and music preferences. No problems - easy interaction. Got us to JFK with no issues. I’d use them again.read more
Janel C.
21:26 21 Aug 19
2 trips from LGA to Westchester and back. Both drivers were courteous and on time. I had a text waiting when I landed. I didn't handle payment so I can't speak to that, but everything else was easy. Recommended.read more
Lori K.
21:08 19 Aug 19
The driver was on time, friendly and very professional.I would highly recommend matrix limos
Theresa G.
14:19 18 Aug 19
My Driver Rahan was extremely friendly and accommodating. he was eager to please and very genuine. My ride arrived on time and got me were I was going promptly.read more
Mike B.
18:48 17 Aug 19
We took Matrix to the airport and got there in a beautiful car. Our driver was really nice and drove safely to LaGuardia. We would definitely use him again!!read more
Angela Constantine D.
13:36 14 Aug 19
I've used Matrix several times. I've always found them to be on time and the drivers very polite.
Henry M.
14:19 12 Aug 19
I’ve used Matrix several times and is now my official car service. Drivers are on time, polite. We travel often and are finally glad we found a great service at reasonable prices.read more
Nadine P.
13:11 10 Aug 19
On time. Mustafa the driver was great. Highly recommended.
s H.
12:19 08 Aug 19
We just came back from our vacation on Saturday night. Our experience with Matrix was amazing from placing the order, the pick up to the return trip. They kept in touch with us by email to confirm both the PU and return. We were pleasantly surprised as we had been using another local car service for over 25 years and were recently left at airport with no ride home. We gave them another chance and they left us stranded again. We saw the advertising for Matrix and gave them a call. So happy we did!!!!!!!!!The Matrix drivers were professional and extremely helpful. They were a pleasure. Nice to have a reliable company we can count on!!!read more
Rosario T.
00:46 06 Aug 19
Always amazing.The kindest drivers!
Kathy C.
18:25 05 Aug 19
The driver was on time and delivered me safely. Vehicle was clean and a nice ride to my hotel.
Glenda V.
16:51 05 Aug 19
Osamah was timely, professional, and made our trip very enjoyable.
Jennifer R.
12:03 03 Aug 19
Very pleasant driver. Knew the route very well.
Brigitte B.
13:14 31 Jul 19
Very reliable and professional!Highly recommend.
Carmen A D.
22:51 27 Jul 19
On time service & prompt response
Aubrey R.
21:03 26 Jul 19
Our driver was right on time and very helpful and got us to JFK in a flash other than the dreaded Van Wyke Expressway
Steven H.
07:35 24 Jul 19
I used Matrix for my trip to Laguardia and my return several days later.Both drivers were courteous, professional and pleasant.Good job. Thank you!!!read more
kay C.
00:52 16 Jul 19
The drivers were friendly and got us where we needed to go in plenty of time. Our outgoing flight was changed to an earlier time and we got to the airport with plenty of time to spare.read more
ICECREAMAN1701
23:05 08 Jul 19
Car was clean and quiet. Driver was on time, courteous and friendly. Trip was uneventful and quick. All in all a very positive experience.
Bob F.
14:09 07 Jul 19
Great experience. Driver showed up on time, drove safely and arrived on time in spite of traffic. Same for coming home. The driver was there, waiting for me and got me home safely, and in a reasonable time in spite of an accident blocking two lanes. He took an alternate route. Will use them again.read more
Robert T.
16:50 06 Jul 19
Friendly and courteous service. Driver arrived on time, pleasant ride.
C. B.
21:28 01 Jul 19
Very professional, confirmation email, on time and clean car! Also, after we got out our driver found a passport in the car and immediately brought it to us! Thank you, Mohammad!read more
Patricia B.
11:30 01 Jul 19
Very professional courteous and always on time
Paul D.
19:26 26 Jun 19
Friendly staff and great service. Always on time and reliable.
Kate F.
18:38 25 Jun 19
All went very smoothly. Thank you Matrix.
Barbara S.
14:21 18 Jun 19
On time pick up and a very accommodating fellow
Glenda B.
16:44 16 Jun 19
Contact was made before pickups with descriptions of driver car and contact tel of drivers. Drivers were on time, and helpful with luggage. Cars were clean and comfortable. Great experience, would recommend to anyone.read more
Carlene B.
05:10 16 Jun 19
Usually arrive on time and get me home or to the airport without any fuss. Great service.
Regency Park Owners C.
21:15 15 Jun 19
Drivers always courteous, cars clean, always early for pick-up...Excellent service!
Maggie M.
15:26 13 Jun 19
Excellent service, excellent driver, always on time and very courteous!
Ola N.
16:23 12 Jun 19
Excellent driver, excellent service. Always early, on time and very courteous. I highly recommend this company.
Ola N.
16:22 12 Jun 19
Great service, even through flight delays
Lou G.
14:17 11 Jun 19
I always use Matrix when I go to the airport simply because they are reliable. I KNOW they will pick me up at the designated time. As an added plus, the drivers are friendly.read more
Linda C.
11:37 10 Jun 19
Our driver was on time and very courteous. He had a great understand of LGA and the construction that was going on. I highly recommend Matrix Limos.
Debra M.
10:15 09 Jun 19
On time, pleasant, comfortable. Everything was good.
peter S.
17:37 07 Jun 19
The driver was great and it was a good experience. Superb company
Billy T.
12:58 06 Jun 19
Driver was prompt, courteous, and cordial. We're very pleased with the reliable service from Matrix Limos.
Thomas K.
12:06 06 Jun 19
Great service. Always on time and professional
Jeffrey S.
22:16 02 Jun 19
Prompt, reliable and confirmed the day ahead. Good ride.
Liz K.
20:09 26 May 19
Always excellent service!! Our international flight was delayed today & driver stayed & waited. Very nice man, great driver, & got us home safely as always. Have been using Matrix for years & never had a problem!!read more
anthony S.
23:50 25 May 19
Comfortable cars driven by courteous people committed to getting us to our destination on time. We have used Matrix for sever years with NO problems.
John D.
15:11 25 May 19
Excellent experience. Driver on time and extremely courteous. Were to fulfill need on very short notice,
Peter B.
17:22 24 May 19
The driver, Mohammad, was very courteous and was ahead of time for pickup. Also, he got me to the station safely and ahead of my departure. Yes, I will be calling upon you for transportation as I need it for the train station or airport. Thanks again for your high quality of customer service.read more
Peggy K.
15:03 24 May 19
On-time, professional and very reliable. Highly recommend Matrix!
Joann Van V.
02:11 24 May 19
Excellent service. Drivers very professional. On time and excellent communication via email and text. Only negative is that the price seemed high for trip to Westchester Airport when compared to price for trips to NYC airports as is much shorter trip and less heavily trafficked.read more
Susan B.
02:06 24 May 19
The whole process was easy, company is reliable and on time. The limo was for my sons prom and the driver was friendly and pleasant. They were able to accommodate my request, and i thank them for that.read more
Divina V.
18:09 22 May 19
happy customer. Driver arrived early. hustled to and from airport (safely).
eric H.
02:02 21 May 19
driver got us both to the airport and back home fast. fast but save drive both ways. one of the better prices.
Eric H.
17:47 20 May 19
Driver showed up on time in a clean, smoke free car, was friendly, helpful and polite. Exactly as promised! And got us to the airport without amy stress!read more
Gayle Taylor W.
00:04 20 May 19
Best service ever. Driver was so professionaland courteous . Best driver I ever had !
Arlene W.
19:21 19 May 19
They take the worry out of getting where you need to go. The contact you prior to pick up to confirm, they let you know when they get there and are always pleasantread more
Colleen Douglass Z.
12:03 14 May 19
Great service. Use them all trips.
John D.
18:03 12 May 19
Driver was very friendly and helpful. I had left my wallet in the car, he found it and returned it to me.
Quentin F.
15:31 12 May 19
we are very happy with their service. The driver arrived well before the scheduled pick up time. He was very helpful and caring. He made sure to provide comfortable drive for my father who is 93 year old. I would highly recommend my friends and family to use Matrix Limo service.read more
Seema D.
17:05 08 May 19
Driver was waiting for us at the airport. Vehicle was new and clean. A++ experience
Kevin G.
00:42 07 May 19
Service was impeccable! Pickup on time - even early - driving was careful, not reckless, yet got us to JFK in perfect time and driver was courteous and polite. Pickup from airport on return trip was terrific even though there was a lot of traffic to navigate. All in all, worth ever penny!!read more
Marcia Calamar D.
00:06 07 May 19
On time, clean cars, professional drivers.
Judy P.
11:14 06 May 19
On time, helpful, courteous.Thanks and of course will use again.
marty M.
15:35 03 May 19
We’ve used Matrix several times in the last 3 months to go to and from JFK. They were on time and attentive to our needs. We’ll use them again when we travel.read more
Rise S.
20:21 26 Apr 19
Very good experience with Matrix on both of our recent trips
Nelson S.
18:22 25 Apr 19
My driver was punctual and a pleasant, safe driver.
laura D.
17:09 20 Apr 19
This is a wonderful company. They were prompt, courteous and affordable. I would definitely use them again.
Cynthia R.
19:12 15 Apr 19
Driver ranan picked us up on time, even though it was LaGuardia airport with multiple construction closures. The vehicle was neat clean the driver was extremely polite and accommodating and drove extremely safe.read more
Michelle M.
13:33 15 Apr 19
We have used Matrix Limos many times for trips to airport and cruise terminal. Drivers always arrive earlier than expected, are always so polite and professional. The cars are always clean and up to date . For the return trip and pick up at airports, once you have your luggage you call and they are there in a few minutes. We have recommended Matrix to family and friends and they feel the same way Matrix provides excellent serviceread more
Laney Feinsilber G.
13:33 15 Apr 19
Service could not have been better. Our driver was prompt ( actually a little early) and courteous. The agent on the phone was extremely helpful as well. I would not hesitate to recommend Matrix to anyone.read more
Maria C.
09:18 14 Apr 19
Very prompt and courteous. Would use again.
Lynn N.
10:03 11 Apr 19
On time, professional, reasonably priced. Once you’ve arrived, it’s all paid, kind of like Uber, which is nice after a long trip. Ciril rocked.
Amy Conovitz L.
12:17 09 Apr 19
Cars are clean. Driver always prompt and friendly. Driver usually well equipped to find locations.
Barbara B.
13:17 05 Apr 19
The car was on time, driver was courteous and it was a pleasant, safe ride. Would highly recommend this company.
Patty K. W.
22:24 02 Apr 19
On time. Polite. Got us to the airport on time through some serious traffic. We will continue to use them.
Alton B. W.
01:48 01 Apr 19
Affordable experienced friendly
Joe G.
16:00 30 Mar 19
Excellent service. Punctual, helpful and polite drivers. Good experience. Only one suggestion: at the airport when picking up, put a sign in the window, it would be easier to find the right car.read more
Anna Panni Popper S.
01:59 29 Mar 19
On time, professional, curious
Jennifer K.
12:03 26 Mar 19
Prompt, friendly,and comfortable service made a long day of travel much more enjoyable. Thank you.
Greg H.
12:54 25 Mar 19
comfortable car, punctual driver, good price. All good!
Fran S.
12:24 25 Mar 19
Great, prompt service. Very dependable.
Carol A. S.
21:30 21 Mar 19
Had a great experience as always to the airport.Driver was great.
Cordell F.
14:33 19 Mar 19
My driver arrived early, texted me when he was ready and drove well. Car was spacious and clean.
Stefanie R.
16:36 16 Mar 19
Excellent and on time every time
Laura L.
13:28 13 Mar 19
Driver was pleasant and helpful came on time and knew the way home . He was a bit difficult to understand on the phone . Still a good experience. . We have used your service for years .read more
Arlene Paolillo D.
12:51 12 Mar 19
An error with booking which was corrected with a phone call. Service was on time, excellent driver, clean car and no problem that the driver had to wait for the delayed flight and lengthy wait for the luggage. Overall excellent service.read more
Kathy S.
23:41 11 Mar 19
On time service, Clean cars, pleasant drivers. No complaints.
Bob F.
13:13 04 Mar 19
Fantastic reliable and professional service highly recommended
Pat H.
17:35 17 Feb 19
I use Matrix whenever I travel. Always reliable, professional and a pleasure to deal with.
Louise C.
19:22 15 Feb 19
Hello matrix limo serv. Glade too be friendWith you in this business. When I comeTo your city I will be looking forward of Using u. Happy thanksgiving may God bless!!!read more
Xavier R.
03:02 22 Nov 14
Professional, dependable service! I use Matrix for all my travel needs.
Georgine F.
01:48 03 Nov 14
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